Return Policy for Furniture
Before returning any merchandise, you must call or email us to receive approval and obtain a return authorization number.
Designers Furniture will accept returns of your furniture within 7 days of delivery. Items will be subject to a restocking fee equal to 20% of the price of the item(s) returned, in addition to the cost of shipping to your home and shipping the returned item(s) to our store.
All refunds will be issued after the merchandise has been received at our store and has been inspected. Please note: refunds will be issued within two weeks of the date that Designers Furniture has received and inspected the product.
The item(s) must be returned with all parts and accessories and must be in the original packaging/cartons, and in new condition. Charges for “Driver Assisted Curbside,” “Inside and Place,” “Inside Delivery and Set Up,” or “Liftgate” and all other white glove delivery, are non-refundable.
In the rare instance that an item is received damaged or with a defect, Designers Furniture will provide a resolution with a repair, or a replacement, depending on the nature of the problem. If the customer instead wishes to return the item, the product will be refunded subject to a restocking fee as described above.
It is our goal at Designers Furniture to provide you with an exceptional product, and exceptional service. We welcome the opportunity to serve your furniture needs in the future and hope you will tell all of your friends about us.
Cancellation Policy
All items are considered special orders and are not cancelable after 5 days from the receipt of your first deposit. If canceled after 5 days, a 20% restocking charge will apply. In the event that you choose to cancel your order, your must call or email us for a cancelation within 5 days is required for a full refund.
Return Policy for Accessories
(Includes: Wall Art, Mirrors, Lighting, Vases, Sculptures, Centerpieces, Pillows, and Rugs)
Before returning any merchandise, you must call or email us to receive approval and obtain a return authorization to return it to us.
If you are not satisfied with the item you may return your purchase for any reason within 7 days of receipt, for a full refund excluding our actual shipping and handling costs.
Some of our products are offered with free shipping, so please be aware that if you return one of these products, our actual outbound shipping costs will be deducted from your return refund, which may differ from the shipping charges you paid.
Please be aware that once the order has shipped, it cannot be canceled. If you refuse an order, it will then fall under our standard return policy where roundtrip shipping costs will be deducted from your refund.
All items must be returned in their original condition and packaging. Unfortunately, we cannot take returns of products than have been assembled or modified. All refunds will be issued after the merchandise has been received at our warehouse and has been inspected. Please note: refunds will be issued within two weeks of the date that Designers Furniture has received and inspected the product.
Warranties
Warranties will vary dependent on the manufacturer. Please ask us about the specific warranty with your purchase. Replacement or repair is subject to the manufacturer’s warranty and at the sole discretion of Designers Furniture.
